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FidoStephen
Community Manager
Community Manager

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Hi everyone,

 

To help Canadians stay connected to loved ones, we’re temporarily waiving long-distance calls and SMS messages to Iran for Fido customers until October 19.

 

42 Comments
mrmoosaei
I'm a Visitor
I'm a Visitor

Thank you, Fido 

RainyMary
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I'm Back

Thank you. 🙏 

SaeedKar
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I'm Back

Thank you Fido. This means a lot and is heartwarming.

mshojaian
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I'm Back

Thanks Fido in helping people of Iran to get rid of a brutal system of retarded regime.

Azita1
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I'm Back

Thank you . It is very kind of you to provide such support for your Iranian customers during this difficult time . 
But could you also announce if there is any code that we need to dial before entering our contact Number  to use this service ?
again thanks 

azita 

kavehnamvar
I'm a Visitor
I'm a Visitor

@Azita1. it seems that there is nothing needed. it is automatically waved.

Mitrafz
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I'm Back

How wonderful caring is, thank you, Fido.

MBK_1
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I'm Back

😱 THANK YOU 🙏🙏🙏🙏 

Dory1952
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I'm Back

Thank you for your wise understandings.

 

AT1050
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I'm Back

Thank you. How we can use the service? do we need to activate anything or just call and the cost will be waived? 

799014725
I'm a Visitor
I'm a Visitor

Hi, please don't do anything for us, i received a bill today for Long distance call to Iran (with 011), $2.50 per minute (not including tax), if website shoes its calculated from $0.20 - 0.35 per min.

atousa
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I'm Back

does it have any limitation?

because fido suspended my account two times this week and said you go above your credit, and we cannot waive it now, and you cannot talk with Iran anymore. Its a terrible service.

rosanna68
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I'm Back

Its just an ad,,,,i had to pay $843 to re-active my account,,,,plz do not call Iran.

FidoAnthonyZ
Moderator
Moderator

Hello @rosanna68,

 

Welcome to the community.

 

What do you mean exactly? If you need help with your account, please contact us using the methods shown here and we'll be happy to help. 

annaforoughi
I'm a Visitor
I'm a Visitor

Hi 

 

I'm charged $1317.5 and I received 2 text messages categorized as spam in my messages that my credit exceeded the limit!!! But since it was in my spam I didn't see them. I checked it after a few days of calling Iran and I have a $1317.5 balance. Would you please tell me how can I ask Fido to make it zero!!! It's too stressful! 

 

Dr69
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I'm Back

Thank you 

TarlanZafarnia
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I'm Back

My account was suspended during the past week and they told me that I have exceeded my credit limit. Every time I make a call to Iran I am so stressed because of my bill and credit limit. If it is supposed to be a free service, why you bother customers in such way? 

nazarianf86
I'm Back
I'm Back

Thank you. But I called my family in Iran and fido charged me for that. Disappointing.

annaforoughi
I'm a Visitor
I'm a Visitor

They will waive the amount. Great service thank you so muchhhhhhhhhhhhhhh😃

2020Majidmoradi
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I'm Back

disappointing bill and no responsible to chat online. after 45 min, ....... no one