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My fido mobile app keeps crashing

I'm a participant level 1
I'm a participant level 1

My app keeps on crashing whenever I try to log in with my username and password. I have no problem logging in through my web browser. I tried Uninstalling and installing the app but it still crashes. Please help.


Hi @mayok824 , that sounds irritating. What kind of device do you have? Did you try clearing your cache for the browser? My default browser is Chrome and when I have difficulty loading any app, I clear the cache in case it's using excess memory. I also have had luck by closing all my apps and trying again. If you are still having trouble,  you could contact technical support by using one of the methods mentioned Here