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OS Upgrade Schedule

OS Upgrade Schedule

*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...

Fido XTRA contest winners 2023

Fido XTRA contest winners 2023

For a list of 2022 winners, click here. Announcement: From time to time, we review and make...

Community MVP Program

Community MVP Program

The MVP program (Most Valuable Posters) was implemented in order to recognize community members who...

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5 extra hours free data not working

Hello, I keep getting the error message that my phone is not connected to the Fido network, and I need to connect to the Fido network in order to access my 5 extra hours free data. The exact error message is "No connection - Please connect to the Fid...

Resolved! Fido Xtra - Dining Deals - Vendor Unaware of Offers

I am from the Ottawa Area, and recently found some dining deals under Fido Xtra, which Fido Xtra is promoting in the Fido App. The can be found under the food icon/tab, then go to Restaurants and More, the go to Get My Dining Deals. Here you are br...

Enable third party billing

Hi there Iv recently discovered direct carrier billing or third party billing. I think its a great option to have. Problem is I havnt been able to set it up on my Fido account. Does anyone have some advice on how to to this.

Your session has expired

When I log in to Fido app on my iPhone, I get 'your session has expired'. I previously had no problem. I have tried uninstalling app, restarting phone, reinstalling app, and still get same message. Help...

Resolved! Fido My Account "Unable to Access Account Info"

Today, randomly, the Fido My Account app logged me out and required that I enter my phone number to receive a texted code in order to login once again. Every time I enter my phone number (both with and without a 1 prefix), I receive the following mes...

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