Xtra history tab not working

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I'm a Participant Level 1 ralphm149
I'm a Participant Level 1

Xtra history tab not working

The History tab under Fido Xtra is not loading. It just keeps showing the loading screen. But never loads. It was embarrassing that this happened in line waiting for a second cup coffee. This happened only on my account. When I logged in using my friend's account it worked. 

Accepted Solution

Re: Xtra history tab not working

Hey everyone!


App version 4.0.1 has been released and includes the fix for the Fido XTRA history tab now showing previously redeemed offers after moving to app 4.0. 


Please update your apps so you can go get those perks!

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Message 1 of 26
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MVP
MVP

Re: Xtra history tab not working

Hello,

 

🍁 Happy Canada Day!! 🍁 Bonne Fête du Canada!! 🍁

 

  My Xtra history tab is also not loading properly. It has only started happening since the last update. I think it's the latest version of the app: 4.0.0.12(1224) for android. The 'loading' circle just keeps going around and around. None of the usual troubleshooting seems to help.

 

  Prior to the app update, my Xtra history showed my Free Medium Second Cup offer as expired (though it was actually redeemed) and my yet to be redeemed Boston Pizza offer.

 

Hope everyone has a great day!

 

Cheers

 



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Message 11 of 26
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I'm a Participant Level 2 Cbrand
I'm a Participant Level 2

Re: Xtra history tab not working

Yes, I have tried uninstalling and reinstalling. It still does not work

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Message 12 of 26
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Moderator
Moderator

Re: Xtra history tab not working

Hey everyone Smiley

 

I just wanted to inform you that we are aware of the situation and we're working to correct this as fast as possible.

 

An update should be available in the upcoming days.

 

I hope this helps!



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Message 13 of 26
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I'm a Participant Level 1 mariumlanewala
I'm a Participant Level 1

Re: Xtra history tab not working

I have the exact same issue. I was craving boston pizza since I had the coupon, but unfortunately fido xtra didn't satisfy my cravings Sad

 

 

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Message 14 of 26
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Former Moderator FidoDolby
Former Moderator

Re: Xtra history tab not working

Hey @mariumlanewala

 

Sorry to hear that our FidoXTRA did not complete your craving! As mentioned above, we're aware of the situation at the moment! Our support team is investigating on the case. 

 

 



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Message 15 of 26
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I'm a Participant Level 1 wesleyfan
I'm a Participant Level 1

Re: Xtra history tab not working

I had the same issue....

Craving for the pizza deal...We really should make screenshots instead....

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Message 16 of 26
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I'm a Participant Level 1 YellowExtra
I'm a Participant Level 1

Re: Xtra history tab not working

This is still an ongoing issue for me.  In your next update please spell XTRA properly....that might help a little EXTRA. 

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Message 17 of 26
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MVP
MVP

Re: Xtra history tab not working

Hello Wesleyfan and YellowExtra,

 

  Welcome to the community!

 

  What version of the app do you have? My phone updated the app to version 4.0.1.1 (1225) a couple of days ago and it seems to have resoved the issue (at least for me). Are you still having the same issue with the updated app?

 

Hope this helps 😀

 

Cheers

 



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Message 18 of 26
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Moderator
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Solution

Re: Xtra history tab not working

Hey everyone!


App version 4.0.1 has been released and includes the fix for the Fido XTRA history tab now showing previously redeemed offers after moving to app 4.0. 


Please update your apps so you can go get those perks!



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Message 19 of 26
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I'm a Participant Level 2 Jahhh
I'm a Participant Level 2

Re: Xtra history tab not working

Please fixed the problems- still not working 

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Message 20 of 26
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