Sorry, we have hit the snag. Come back later. (Its been 6 months)

Sorry, we have hit the snag. Come back later. (Its been 6 months)

Sorry, we have hit the snag. Come back later. (Its been 6 months)

Sushant1
I'm a Participant Level 3

Sorry, we have hit the snag. Come back later. (Its been 6 months)

I have been facing this issue for past six months. I have called the customer service, no action taken. Troubleshooting steps done by me:

1  completely logged out of my app and tried to log back in

2 Cleared cache

3. Restarted the phone. 

4. Reinstalled the application.

5. Bought an iPhone X and installed the app... lol, still doesn’t work.

 

Please let me know what else can be done? I am pretty much sure that there is no issue with the phone. 

7 REPLIES 7
FidoAmanda
Former Moderator

Hey Sushant1!

 

Welcome to the Community!

 

Is this only happening when you log into the app? At what point, when navigating the app, do you get this error message? Are you otherwise able to access My Account on Fido.ca without incident? 

 

Lastly, have you updated the app to the latest version? The most recent version is 3.1.8.

 

Let us know!



Sushant1
I'm a Participant Level 3

Hello Amanda,

 

Thank you for your reply. I have always kept the application up to date. I get the error when I go to “Login to securely access your bill and account info” and try to log in.

 

 

Thanks for letting us know, @Sushant1.

 

What about when you try to log in on your online account on Fido.ca?

 

Does that work without an issue or are you getting the same error?



Sushant1
I'm a Participant Level 3

It works fine in any web browser.

Hi @Sushant1,

 

Let me send you a PM to continue. 

 

Thanks. 



Sushant1
I'm a Participant Level 3

No help from Fido till today.

Hey @Sushant1

 

I'm sending you another PM now so we can help. 

 

Chat soon!