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Can’t login to myfido app

Fj90929
I'm a participant level 1
I'm a participant level 1

June 2018

I started Fido 2018/06/22,

But when I send the phone number the app dipalys “Account Info Not Available” and didn’t sent the code to me.

 

 

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2 REPLIES 2

FidoAmanda
Former Moderator
Former Moderator

June 2018

Hey @Fj90929!

 

We're you able to log in on the My Account app after registering your account on Fido.ca using your email address as your username?

 

The Community would love an update!



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FidoCharles
Former Moderator
Former Moderator

June 2018

Hey @Fj90929

 

Welcome to the Community!

 

Are you already registered online? You can connect on Fido.ca My Account?

 

If not, you definitely have to Register online first before being able to connect to the Fido App

 

What happens if you try to log in onto the app with your email address as the username instead?



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