Real-time Data Usage is not available in Fido APP

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I'm a Participant Level 2 J_W
I'm a Participant Level 2

Real-time Data Usage is not available in Fido APP

It has been several days when I can't query the real-time data usage. It says "We can't determine your real-time data usage right now. The data usage that you see can be delayed by up to 12 hours". I don't know what has happened. I did't do anything related to my account.

 

The app version is 3.5.1 (24), ios system.

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Moderator
Moderator

Re: Real-time Data Usage is not available in Fido APP

Hey @J_W,

 

Welcome to the Community Smiley

 

The latest version of the app available is 3.6.

 

Would it be possible to update it and let us know if that changes anything?

 

 

 



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I'm a Participant Level 2 J_W
I'm a Participant Level 2

Re: Real-time Data Usage is not available in Fido APP

I updated but the problem remains. The data usage is also not available in the fido website. Is there something wrong with my account?

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Re: Real-time Data Usage is not available in Fido APP

Were any data bonuses or promotions added to your account this cycle @J_W?

 

If so, that could be the reason why this is happening; it will only be available as of next cycle. 

 

Let us know and we'll go from there!

 

 



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Moderator
Moderator

Re: Real-time Data Usage is not available in Fido APP

Hey @J_W!

 

Were you able to get this sorted out?

 

Let us know!



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I'm a Participant Level 2 J_W
I'm a Participant Level 2

Re: Real-time Data Usage is not available in Fido APP

It's still a problem. I am a new user of fido. I just created my account about 10 days ago, and I didn't do anything to change my data plan or else. So I still don't know why the problem appears. 

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Re: Real-time Data Usage is not available in Fido APP

Alright. In that case, we'll need to take a closer look at your account so that we can figure out what's what. 

 

We'll send you a PM shortly!



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