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Resolved! 5 hours of extra data not working

Good morning, I am trying to use the 5 hours of extra data since last month, and it doesn't seem to be working! The Fido App is up to date, the phones OS is up to date as well. When I select the Extra Data I see error messages at different places. Th...

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AnomalyOd by I'm a participant level 2
  • 6607 Views
  • 5 replies
  • 0 likes

Resolved! Balance came back on app after payment

I paid my bill for the last cycle and received confirmation for my payment through email. But when checked my fido app, Fido hasn't updated my payment to make my billing Zero oweing. what should I do to let Fido know about this issue and fix it? 

mitramat by I'm a contributor level 1
  • 3812 Views
  • 3 replies
  • 0 likes

Problems with Fido App

Hi, I cannot log into the Fido App since a couple of days. It always says they hit a snag and I should try again later. I did, but it didn't work. I have reinstalled. But still not working. Any suggestions? Thanks 

Nik06 by I'm a participant level 2
  • 1773 Views
  • 3 replies
  • 0 likes

App color

Hi all,I wonder when Fido will start respect everyone and treat people accordingly.When my iPhone app change color to respect LGBTQ (whatever it is it's), I simply delete it from my phone and put it back when App change color to original yellowish co...

Magelan913 by I'm a participant level 2
  • 6135 Views
  • 9 replies
  • 0 likes

Resolved! Fido assessment of their radio network through the app

I recently put the Fido app on my iPhone. As I was setting up the app I was asked if I wanted the app to send Fido signal strength and location information to help them assess their radio network. I said Yes to this request. The instructions said the...

agd21 by I'm a participant level 2
  • 1743 Views
  • 1 replies
  • 0 likes