New version issue - only suppports English?

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I'm a Participant Level 2 jasonyan
I'm a Participant Level 2

New version issue - only suppports English?

My phone default language is Chinese.  After upgraded new version APP, my data usage page get wrong.  it shows me message "data usage detail not available".  After I switch my phone language to English it works. 

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Re: New version issue - only supports English?

Hey @Banquero29!

 

I have moved your post to this thread as it appears to be related to the same error. 

 

Do you have your phone's language set to another language other than French or English?

 

We're aware that some of our customer's have been experiencing this and our app team have been working as fast as they can on a fix! 

 

An update to correct this will be released soon so keep an eye out for that!

 

In the meantime, you can change your phone's language to English and your usage tracking will be restored. 

 

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Re: New version issue - only supports English?

@jasonyan The issue is now resolved for the forum posts - you should be able to see them now on your phone. Thanks again for flagging this, and let us know if you encounter any issues!



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I'm a Participant Level 2 Banquero29
I'm a Participant Level 2

Re: New version issue - only supports English?

Hello,

I can't check my usage on my phone. It said "usage details not available". What is the problem?

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Re: New version issue - only supports English?

Hey @Banquero29!

 

I have moved your post to this thread as it appears to be related to the same error. 

 

Do you have your phone's language set to another language other than French or English?

 

We're aware that some of our customer's have been experiencing this and our app team have been working as fast as they can on a fix! 

 

An update to correct this will be released soon so keep an eye out for that!

 

In the meantime, you can change your phone's language to English and your usage tracking will be restored. 

 



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