New phone on account - add to app

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I'm a Participant Level 2 tarabeau
I'm a Participant Level 2

New phone on account - add to app

i recently brought my phone over from telus and added it to my sons account. when i log into the app i can see my sons databytes and all that jazz, but i cant see anything for my phone number...halp! Smiley

Accepted Solution

Re: New phone on account - add to app

Thanks for clarifying @tarabeau

 

Do you log in to the App with your email or your number? To see both numbers, you'd need to log in with your email!

 

Let us know!

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Moderator
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Re: New phone on account - add to app

Hey @tarabeau

 

Welcome to the Community. Smiley 

 

Once you're logged into the My Account App, you should be able to click on the Subscriber name at the very top which should bring down a drop-down menu. From here you can select which line you're viewing in the App. 

 

If you're unable to see this, can you try uninstalling the App and downloading it again?

 

Also, can you log in from our website through a browser and let us know if you see the two numbers in that case? 



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Former Moderator FidoValeska
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Re: New phone on account - add to app

Hey @tarabeau

 

We haven't heard back. Do you still need help with this? 

 

Were you able to figure it out? 

 

Let us know! 



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I'm a Participant Level 2 tarabeau
I'm a Participant Level 2

Re: New phone on account - add to app

I deleted then reinstalled the app and no luck. I logged in online and can see both tho. 

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Moderator (inactive) FidoRanya
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Solution

Re: New phone on account - add to app

Thanks for clarifying @tarabeau

 

Do you log in to the App with your email or your number? To see both numbers, you'd need to log in with your email!

 

Let us know!



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I'm a Participant Level 2 tarabeau
I'm a Participant Level 2

Re: New phone on account - add to app

That worked!! Thank you 😊

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Moderator (inactive) FidoRanya
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Re: New phone on account - add to app

Awesome @tarabeau , thanks for letting us know!



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