Enable Touch ID got my Fido account

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Enable Touch ID got my Fido account

How can I enable my Touch ID Fido account?

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Re: Enable Touch ID got my Fido account

Hey @Bingbing5!

 

You can definitely activate Touch ID for the Fido app on iPhone Smiley

 

To do so, first make sure you're logged in and then follow these steps:

 

1.Tap "More" on the bottom right

2. Tap "Your Profile & Settings"

3. Tap "Settings" at the top 

4. Select "Enable Touch ID" to activate 

 

I hope that helps! For those with an iPhone X or newer the exact same steps apply to activate Face ID.

 

 

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Re: Enable Touch ID got my Fido account

Hey @Bingbing5!

 

You can definitely activate Touch ID for the Fido app on iPhone Smiley

 

To do so, first make sure you're logged in and then follow these steps:

 

1.Tap "More" on the bottom right

2. Tap "Your Profile & Settings"

3. Tap "Settings" at the top 

4. Select "Enable Touch ID" to activate 

 

I hope that helps! For those with an iPhone X or newer the exact same steps apply to activate Face ID.

 

 



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Re: Enable Touch ID got my Fido account

Cannot enable Face ID on iPhone xr

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Re: Enable Touch ID got my Fido account

Hey @SOA Smiley


Can you let us know what app version you have? 

 

We're aware the feature may not work on some later versions of 4.6 however app version 4.7 is in the process of being rolled out and the feature should work on that Smiley

 

 



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Re: Enable Touch ID got my Fido account

4.7(1)

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Re: Enable Touch ID got my Fido account

Thank you for the information @SOA

 

Can you confirm if you've gone through the phone's settings to make sure the Face ID is properly enabled and that the right permissions were given to grant access to the My Account App? 

 

Do you get an error message when you try to use this feature, or is it simply not appearing as one of the available options? 



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