Enable Touch ID got my Fido account

Enable Touch ID got my Fido account

Enable Touch ID got my Fido account

SOLVED
Bingbing5
I'm a Participant Level 1

Enable Touch ID got my Fido account

How can I enable my Touch ID Fido account?

Accepted Solution

Re: Enable Touch ID got my Fido account

Solved by Moderator

Hey @Bingbing5!

 

You can definitely activate Touch ID for the Fido app on iPhone Smiley

 

To do so, first make sure you're logged in and then follow these steps:

 

1.Tap "More" on the bottom right

2. Tap "Your Profile & Settings"

3. Tap "Settings" at the top 

4. Select "Enable Touch ID" to activate 

 

I hope that helps! For those with an iPhone X or newer the exact same steps apply to activate Face ID.

 

 

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5 REPLIES 5
SOA
I'm a Participant Level 2
I'm a Participant Level 2

Cannot enable Face ID on iPhone xr

Hey @SOA Smiley


Can you let us know what app version you have? 

 

We're aware the feature may not work on some later versions of 4.6 however app version 4.7 is in the process of being rolled out and the feature should work on that Smiley

 

 



SOA
I'm a Participant Level 2
I'm a Participant Level 2

4.7(1)

FidoPierre
Moderator (inactive)

Thank you for the information @SOA

 

Can you confirm if you've gone through the phone's settings to make sure the Face ID is properly enabled and that the right permissions were given to grant access to the My Account App? 

 

Do you get an error message when you try to use this feature, or is it simply not appearing as one of the available options? 



FidoNick
Moderator

Hey @Bingbing5!

 

You can definitely activate Touch ID for the Fido app on iPhone Smiley

 

To do so, first make sure you're logged in and then follow these steps:

 

1.Tap "More" on the bottom right

2. Tap "Your Profile & Settings"

3. Tap "Settings" at the top 

4. Select "Enable Touch ID" to activate 

 

I hope that helps! For those with an iPhone X or newer the exact same steps apply to activate Face ID.