Fido XTRA – Lucky Jack Contest!

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I'm a Participant Level 2 Ceebee77
I'm a Participant Level 2

Fido XTRA – Lucky Jack Contest!

When I log into the app to redeem the XTRA, it tells me I have to download the newest version. There’s no update available in the App Store. I even deleted and downloaded again to be sure, and it’s still saying I need to update to the latest app version in order to participate. 

Accepted Solution

Re: Fido XTRA – Lucky Jack Contest!

Hey everyone, 

 

We’re working to resolve the scratcher animation issue as soon as possible. Contest entries for the Grand Prize are still being captured correctly. Instant winners can access their prize from their history tab. 

 

Thank you for your understanding! 

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Re: Fido XTRA – Lucky Jack Contest!

Hey @Ceebee77,

 

How did you access the Fido XTRA offer? Was it through Messages?

 

If that's the case, you would need to access it by selecting the Usage tab - Perks every Thursday. Try that out and let us know if that worked.

 

Can you also tell us what phone you're using and the OS version?

 

Thanks, keep us posted! 



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I'm a Participant Level 2 Ceebee77
I'm a Participant Level 2

Re: Fido XTRA – Lucky Jack Contest!

Yes I was opening the perks from messages. And  that worked, thanks! I’m using iPhone XR iOS version 13.2.2. 

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Re: Fido XTRA – Lucky Jack Contest!

Awesome, glad it worked! Smiley @Ceebee77



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I'm a Participant Level 3 Polecat
I'm a Participant Level 3

Re: Fido XTRA – Lucky Jack Contest!

The game has not worked yet for me. I've deleted and reloaded the app with no change.

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Community Specialist
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Solution

Re: Fido XTRA – Lucky Jack Contest!

Hey everyone, 

 

We’re working to resolve the scratcher animation issue as soon as possible. Contest entries for the Grand Prize are still being captured correctly. Instant winners can access their prize from their history tab. 

 

Thank you for your understanding! 



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I'm a Participant Level 2 Zarilee
I'm a Participant Level 2

Re: Fido XTRA – Lucky Jack Contest!

Where is the list of people who won the grand prize?

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Re: Fido XTRA – Lucky Jack Contest!

Hello @Zarilee, as I mentioned in your previous post you can see the list of winners here.



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