Lucky jack contest - error " Sorry, only one entry per day"

Reply
Highlighted
I'm a Participant Level 3 Polecat
I'm a Participant Level 3

Lucky jack contest - error " Sorry, only one entry per day"

The Lucky Jack contest in the fido my account app doesn't show any game play after I accept the conditions. When I try again it tells me I've already played and have to wait a day.  This had happened 2 days in a row. I have a pixel 3xl. It's there a scratch board? Or is that it, no game to play?

Accepted Solution

Re: Lucky jack contest - error " Sorry, only one entry per day"

Hi everyone,

 

We’re working to resolve the scratcher animation issue as soon as possible. Contest entries for the Grand Prize are still being captured correctly. Instant winners can access their prize from their history tab.

 

Thanks for your patience with this.

View solution in context
Flag this to a Moderator
Message 1 of 22
995 Views
I'm a Participant Level 1 Mhoang91
I'm a Participant Level 1

Re: Lucky jack contest - error " Sorry, only one entry per day"

There's supposed to be a scratch card where you scratch 3 symbols . It worked for me on the first day but now I get the same problem as you. I accept the conditions and then the page doesn't load anything and then claims I can only enter once per day. 

Flag this to a Moderator
Message 2 of 22
533 Views

Re: Lucky jack contest - error " Sorry, only one entry per day"

It doesn't work for me either, tried on two different phones and I do not get anything to scratch.



Flag this to a Moderator
Message 3 of 22
512 Views
I'm a Participant Level 1 Self_Propelled
I'm a Participant Level 1

Re: Lucky jack contest - error " Sorry, only one entry per day"

I'm having the same problem.

Flag this to a Moderator
Message 4 of 22
508 Views
I'm a Participant Level 2 Smvdesai
I'm a Participant Level 2

Re: Lucky jack contest - error " Sorry, only one entry per day"

Im having the same issue. 

Flag this to a Moderator
Message 5 of 22
496 Views
Moderator
Moderator

Re: Lucky jack contest - error " Sorry, only one entry per day"

Hey everyone, 

 

Thanks for letting us know, we're looking into it!

 

Please go back on the app and try again tomorrow. 

 

 



Flag this to a Moderator
Message 6 of 22
488 Views
I'm a Participant Level 2 Smvdesai
I'm a Participant Level 2

Re: Lucky jack contest - error " Sorry, only one entry per day"

Still not working. I use the LG g7 thinq. It doesn't work on my phone. What do we get for all our lost plays?

Flag this to a Moderator
Message 7 of 22
447 Views

Re: Lucky jack contest - error " Sorry, only one entry per day"

Worked on two of my lines but then went back to the samething for my other 3 lines.

 

This Fido app is the worst app I have ever used. 

Login and loading takes forever then most of the times I can't get these perks to load. 



Flag this to a Moderator
Message 8 of 22
441 Views
I'm a Participant Level 1 cindy_bun
I'm a Participant Level 1

Re: Lucky jack contest - error " Sorry, only one entry per day"

On the first day of this contest I was able to scratch.  Every day after that I did not get anything to scratch and no confirmation that I entered the contest.  I was really excited for this contest too.

Flag this to a Moderator
Message 9 of 22
417 Views
Moderator
Moderator
Solution

Re: Lucky jack contest - error " Sorry, only one entry per day"

Hi everyone,

 

We’re working to resolve the scratcher animation issue as soon as possible. Contest entries for the Grand Prize are still being captured correctly. Instant winners can access their prize from their history tab.

 

Thanks for your patience with this.



Flag this to a Moderator
Message 10 of 22
373 Views