The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?
Solved! Go to Solution.
01-03-2018 07:34 PM
If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.
Your patience is much appreciated
The app is next to useless, shows your usage. Can never log in to see my current bill have to log in via web site. Also why do have have to call in to find out the renewal dates of my contract? I have a kids so multiple phones but not one of the contracts dates is in the app or on my bill.
Frustrated fido client!!:pouting_face:🤬:pouting_face:
Welcome to the Community!
I am sorry to learn that you're having issues with the application, but I assure you we always try to simplify the self-serve tools as much as possible. Having said that, I have moved your post in this thread as it deals with a similar topic and hopefully you'll benefit from the information provided above.
Are you able to login your account through fido.ca? You will be able to find the infos regarding your contract on there as well.
Keep us posted.
I’m still surprised to see that this hasn’t been resolved yet! I’d like to be able to use the app for billing purposes rather than having to check out my bill details on the website all the time. I’m having the same issue and it’s still ongoing. Has Fido ACTUALLY been looking for a resolution?
After a few Fido App updates not only is the issue still there but now I am unable to start the Data Bytes feature...when I'm sitting in a Fido LTE zone.
The app has lost even more functionality for me and I don't think I can just be referred to the website this time because I can't find where to activate Data Bytes there.
Well better late than never. Finally letting me log on the app with no issues. Will update if any problems occur but so far so good! Should be fine for everyone like me who signed up around the holidays for that 10gb/$60 offer. Thanks!