Fido My Account app asking for e-mail validation

[JBond]

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

[kpod]

The app is next to useless, shows your usage. Can never log in to see my current bill have to log in via web site. Also why do have have to call in to find out the renewal dates of my contract? I have a kids so multiple phones but not one of the contracts dates is in the app or on my bill. 

Frustrated fido client!!:pouting_face:🤬:pouting_face:

[FidoSaira]

Hey @kpod

Welcome to the Community!

I am sorry to learn that you're having issues with the application, but I assure you we always try to simplify the self-serve tools as much as possible. Having said that, I have moved your post in this thread as it deals with a similar topic and hopefully you'll benefit from the information provided above.

Are you able to login your account through fido.ca? You will be able to find the infos regarding your contract on there as well.

Keep us posted.​​​​​​​

[SaraB14]

Almost 4 months later and still no fix. I don't understand why this is taking so long. You'd figure app functionality is top priority these days. Very disappointed. 

[FidoKenny]

Hey @SaraB14 and @JBond

Our support team is still working on this.

As soon as we have news, we will update you here on this thread.

Your patience is really appreciated.

[JBond]

Yeah it's disappointing to say the least that the app is still basically useless after being a customer since November I was hoping for a fix in a matter of weeks.

[Jghadban]

I'm still having this issue and it's February.  Is there a solution for it ?

---

[FidoKenny]

Hey @Jghadban and thanks for reaching out.

Our support team is still working on this.

As soon as we have news, we will update this thread.

[Baddie]

It won't let me long into the app but I can long in online.Ive tried everything.What do I do.

[FidoAmanda]

Hey @Baddie!

I moved your post here since it's about the same subject.

Don't worry! As you can see in the solution above, we're working on this. 

We'll post an update when we have news! 

[redheadpt]

I'm also having the same issue. How we will be notified when a fix is in place?

[barbie0288]

Its still asking for email validation 

[FidoPamela]

Hey @barbie0288! 

Welcome to the Community  

We're still working on it. We'll update this thread when we have an update. 

[Sushant1]

Any progress?

[FidoPhilippe]

Hey @Sushant1!

It's supposed to be working now. Can you confirm the following please:

1. Are you able to login through the website?

2. How do you login (email, Facebook)?

3. What error message are you getting (if any)?

Let us know, thanks.

[Sushant1]

Hey there,

I have answered all the questions below:

1. Are you able to login through the website?

Yes, I am able to login through the website.

2. How do you login (email, Facebook)?

 In the application, I have tried logging in using both email and Facebook. Doesn’t work for both the options.

3. What error message are you getting (if any)?

We can’t receive your account information here. Please visit fido.ca

I have previously answered all these questions. I hope fido is maintaining a record. I had contacted fido regarding this issue more than 6 months ago. I have done all your troubleshooting procedures as well. I hope your next comment will not be lists of troubleshooting procedures. I forgot to mention one more thing, I got a new phone (iPhone X) but the issue still continues. I hope you really have some solution this time.

Thanks,

Sushant

[FidoPhilippe]

Thank you very much for clarifying!

I has trying to see if that was case, but I couldn't find your other post.

I'll send you a PM shortly to escalate this for you.

Chat with you soon!

[brbo]

Add another app. user that attempted all options offered just too try and still no dice.....

Please resolve and advise thank you.

[FidoClaudia]

Hey @brbo,

We're still working on a resolution. In the meantime, please log in from a mobile browser or desktop directly on Fido.ca.

Thanks for your patience

[gonzalosh84]

i cant log in to my fido app i tried 2 times today but no luck and i got a  message "Validation required please visit fido.ca and complete your email validation". i already done uninstalling the app rebooting the phone then reinstalled but the same message.  i can log in to fido.ca though. thanks

[FidoPamela]

Hey @gonzalosh84

Welcome to the Community  

I've moved your message here since it's on the same issue. We're still working on a resolution but we'll update this thread as soon as we have more info. 

Don't hesitate if there's anything we can help with in the meantime! 

[Yuseop]

I have same problem. Let me log in on app. Plz