The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?
Solved! Go to Solution.
01-03-2018 07:34 PM
If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.
Your patience is much appreciated
any updat how long we have to wait to access our account with email login?
Almost 3 month over and Fido unable to come with any solution why New user unable to login with Fido Myaccount application, each time we try to login it asking for velidation email.
You have to come with update and provide solution . Many user waiting for update. IT team of Fido working since last 4 month to resolve login issue for new user who create account after December 6 th 2017 ant still no solution. You have to address this as top priority and this issue suppose to address to management too.
Welcome to the Community
We'll be happy to help with that. Can you give us a bit more information as to what happens or what is the error message when you try to log in?
Were you able to log in in the past?
Let me know!
Hi yes. If I go to Fido.ca I can log in but if I try using the Fido app it asks me To please visit Fido.ca to complete my email validation. I tried deleting the app and reinstalling with no success. Any solution?!
Resetting my password did not fix the problem. As far as I can see, it's been 3 months since this issue was initially raised. That's over 450 working hours.
I'm not even angry. I'm just... disappointed.
I 100% understand your frustration with this @Michaeljmcgill, and our teams are working hard and looking into it!
For the moment, you can log in directly on Fido.ca to view your account details, billing, and usage. For usage, you can also dial *3337 directly on your Fido phone!
Just wondering if there have been any updates on this issue... Please keep us posted when it's solved (or maybe I' missreading the messages on this forum, and there's a later post with the solution which I missed altogether). In either case, any news would be much appreciated.
Aha... Found the post suggesting a password reset! Unfortunately, that did not help.
FYI, I registered sometime in the 2nd half of Dec 2017.
Also, I had not seen the recent replies to this post, and see now that there's been some chatter on this issue the last few days, and that it hasn't yet been resolved, so nevermind my request for update (I thought it'd been radio silence for the last 4 weeks).
Looking forward to hearing back when a fix is found!