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December 2017
The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?
Solved! Go to Solution.
January 2018
Hi everyone,
If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.
Your patience is much appreciated
December 2017
December 2017
Yes I too am having that issue.
I actually have 2 Fido accounts, one works in the app and the other (my main account) asks for validation. Both work on the website however.
I've reinstalled, restarted, I too wonder what's causing it.
December 2017
@Adflau Do you get the same error message if you disconnect from WiFi?
December 2017
I have the same problem even if i used 4g only
December 2017
Sadly it's still a problem. The login works on the website but doesn't on the app. Just wanted to play the Flip Game before it ended.
December 2017
Interesting assumption but trying both data connection and wifi was the first thing I checked.
It makes no difference - uninstall, restart, reinstall, wifi, lte, just a message that requires e-mail validation at fido.ca like the original post.
December 2017
December 2017
Yeah, same info on both. Works perfectly fine on the website but not the app.
*** Edited to remove personal info ***
December 2017
Im also a new customer and am having this issue. No issues with login on the website. Issue is when logging through the app. Obviously using same email on both systems.