Fido My Account app asking for e-mail validation

[JBond]

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

[JBond]

Hi everyone,

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

Your patience is much appreciated

[FidoStephane]

Hey there JBond, 

Have you logged in to your Fido.ca account to see if the email address we have on file matches the one in the App?

[Adflau]

Yes I too am having that issue.

I actually have 2 Fido accounts, one works in the app and the other (my main account) asks for validation.  Both work on the website however.

I've reinstalled, restarted, I too wonder what's causing it.

[FidoMaria]

@Adflau Do you get the same error message if you disconnect from WiFi?

[SaryRizk]

I have the same problem even if i used 4g only

[JBond]

Sadly it's still a problem. The login works on the website but doesn't on the app. Just wanted to play the Flip Game before it ended.

[Adflau]

Interesting assumption but trying both data connection and wifi was the first thing I checked. 

It makes no difference - uninstall, restart, reinstall, wifi, lte, just a message that requires e-mail validation at fido.ca like the original post.

[FidoStephane]

And everyone here has a valid email address on their Fido.ca account? 

Can someone provide a screencapture? 

[JBond]

 Yeah, same info on both. Works perfectly fine on the website but not the app.

*** Edited to remove personal info ***

[SaraB14]

Im also a new customer and am having this issue. No issues with login on the website. Issue is when logging through the app. Obviously using same email on both systems.

[boriscolin]

Having the exact same issue. New customer. Can only log in using the Fido website and having the email validation error when trying to log in from the app...

[JBond]

Glad I'm not the only one with this problem. Also a new customer. I think the app just needs patching then.

[FidoPamela]

That's definitely odd. Can you confirm that you're able to log in and view all your information while logged in with your email address?

[nahuhh]

Same problem, never tried the app before today.

[FidoClaudia]

Hi everyone,

Can you please validate if you registered to My Account on or after December 6, 2017?

Thanks!