The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?
Solved! Go to Solution.
If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.
Your patience is much appreciated
From reading on this website that Fido has been aware of the app problem since December 6. Since I can’t reach anyone at Fido unless I wait an hour, maybe someone could tell me when the fix will be done. Why don’t you have a call back service like every other company in the world?
I was told by Fido customer service that to use databytes I need to login in app to back office to active databytes. And when I try to do that it askes for email validation and the email on my app is the same as the one in back office