The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?
Solved! Go to Solution.
01-03-2018 07:34 PM
If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.
Your patience is much appreciated
It has been over a month now, an app update was recently released, and I am still experiencing this problem. Has there been any update from Fido?
I did create my account after December 6th, 2017.
i cant log in to my fido app i tried 2 times today but no luck and i got a message "Validation required please visit fido.ca and complete your email validation". i already done uninstalling the app rebooting the phone then reinstalled but the same message. i can log in to fido.ca though. thanks
Welcome to the Community
I've moved your message here since it's on the same issue. We're still working on a resolution but we'll update this thread as soon as we have more info.
Don't hesitate if there's anything we can help with in the meantime!