The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?
Solved! Go to Solution.
If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.
Your patience is much appreciated
Resetting my password did not fix the problem. As far as I can see, it's been 3 months since this issue was initially raised. That's over 450 working hours.
I'm not even angry. I'm just... disappointed.
I 100% understand your frustration with this @Michaeljmcgill, and our teams are working hard and looking into it!
For the moment, you can log in directly on Fido.ca to view your account details, billing, and usage. For usage, you can also dial *3337 directly on your Fido phone!
Having the exact same issue. New customer. Can only log in using the Fido website and having the email validation error when trying to log in from the app...
From reading on this website that Fido has been aware of the app problem since December 6. Since I can’t reach anyone at Fido unless I wait an hour, maybe someone could tell me when the fix will be done. Why don’t you have a call back service like every other company in the world?
Just wondering if there have been any updates on this issue... Please keep us posted when it's solved (or maybe I' missreading the messages on this forum, and there's a later post with the solution which I missed altogether). In either case, any news would be much appreciated.
Aha... Found the post suggesting a password reset! Unfortunately, that did not help.
FYI, I registered sometime in the 2nd half of Dec 2017.
Also, I had not seen the recent replies to this post, and see now that there's been some chatter on this issue the last few days, and that it hasn't yet been resolved, so nevermind my request for update (I thought it'd been radio silence for the last 4 weeks).
Looking forward to hearing back when a fix is found!
Yes I too am having that issue.
I actually have 2 Fido accounts, one works in the app and the other (my main account) asks for validation. Both work on the website however.
I've reinstalled, restarted, I too wonder what's causing it.
Interesting assumption but trying both data connection and wifi was the first thing I checked.
It makes no difference - uninstall, restart, reinstall, wifi, lte, just a message that requires e-mail validation at fido.ca like the original post.