Fido My Account app asking for e-mail validation

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

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Message 1 of 89
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Community Specialist
Community Specialist

Re: Fido My Account app asking for e-mail validation

Hey there JBond, 

 

Have you logged in to your Fido.ca account to see if the email address we have on file matches the one in the App?



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I'm a Participant Level 2 Adflau
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Yes I too am having that issue.

I actually have 2 Fido accounts, one works in the app and the other (my main account) asks for validation.  Both work on the website however.

 

I've reinstalled, restarted, I too wonder what's causing it.

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Message 3 of 89
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Former Moderator FidoMaria
Former Moderator

Re: Fido My Account app asking for e-mail validation

@Adflau Do you get the same error message if you disconnect from WiFi?



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I'm a Participant Level 1 SaryRizk
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

I have the same problem even if i used 4g only

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Message 5 of 89
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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Re: Fido My Account app asking for e-mail validation

Sadly it's still a problem. The login works on the website but doesn't on the app. Just wanted to play the Flip Game before it ended.

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I'm a Participant Level 2 Adflau
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Interesting assumption but trying both data connection and wifi was the first thing I checked. 

It makes no difference - uninstall, restart, reinstall, wifi, lte, just a message that requires e-mail validation at fido.ca like the original post.

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Message 7 of 89
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Community Specialist
Community Specialist

Re: Fido My Account app asking for e-mail validation

And everyone here has a valid email address on their Fido.ca account? 

 

Can someone provide a screencapture? 



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Message 8 of 89
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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Re: Fido My Account app asking for e-mail validation

 

 Yeah, same info on both. Works perfectly fine on the website but not the app.

 

 

 

*** Edited to remove personal info ***

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I'm a Participant Level 2 SaraB14
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Image-1.jpg

 

Im also a new customer and am having this issue. No issues with login on the website. Issue is when logging through the app. Obviously using same email on both systems.

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I'm a Participant Level 2 boriscolin
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Having the exact same issue. New customer. Can only log in using the Fido website and having the email validation error when trying to log in from the app...

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Re: Fido My Account app asking for e-mail validation

Glad I'm not the only one with this problem. Also a new customer. I think the app just needs patching then.

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Message 12 of 89
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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

That's definitely odd. Can you confirm that you're able to log in and view all your information while logged in with your email address?

 

 



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I'm a Participant Level 2 nahuhh
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Same problem, never tried the app before today.

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Message 14 of 89
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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

Can you please validate if you registered to My Account on or after December 6, 2017?

 

Thanks!



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