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Enabling facial ID

Dar31
I'm a Participant Level 1
I'm a Participant Level 1

I have an iPhone X and wish to use facial ID instead of logging in. Fido won't accept me turning toggle switch on. It prompts me to go to my settings and turn on there. On my settings on other apps it shows only apps I have enabled now. Can't seem to add my Fido app. I'm at a loss

4 REPLIES 4

gianhannah14
I'm a Participant Level 2
I'm a Participant Level 2
  1. 31C9A4FA-0ACC-4372-859D-E2595169598E.png

Hey @gianhannah14! Smiley

 

Right now we are aware that the app requires you to log in each time, and we are working on it! This is why you cannot use FaceID, as you do need to manually log in.

 

Hope that helps!

 



NaliniR
I'm Qualified Level 1
I'm Qualified Level 1

Hi @Dar31,

 

I was able to verify with a moderator that the Fido app does support facial ID on the iPhone.

 

To turn on the option:

 

"In the Fido app : More - Your Profile and Settings - Settings header - Toggle Enable Face ID to on.

 

Now, in order to be able to Toggle it on, you have to allow this in your iPhone settings. This is in the iPhone settings under :  Settings - Face ID & Passcode (enter passcode when prompted) - Other Apps - Turn on My Account (this secion basically has all the apps where Face ID can be activated)"

gianhannah14
I'm a Participant Level 2
I'm a Participant Level 2

It doesnt wotk and it doesnt show on the face id app