Data bytes not showing on app at all

[Yasmoona]

I can't use them.. I can't see them and I tried reinstalling the app. Did not work!

Any idea what's going on???

[Yasmoona]

Hey @Yasmoona! 

Welcome to the Community  

There was a scheduled maintenance overnight that affected the Data Bytes for a few hours. They were back up and running as of 3:30 AM Eastern time. We apologize for the inconvenience. 

Have you tried to use them since then?

Keep us posted! 

[FidoPamela · Accepted solution]

Hey @Yasmoona! 

Welcome to the Community  

There was a scheduled maintenance overnight that affected the Data Bytes for a few hours. They were back up and running as of 3:30 AM Eastern time. We apologize for the inconvenience. 

Have you tried to use them since then?

Keep us posted! 

[addala]

Still the data bytes are not showing up on the app Page? Can you please help me with that.

[FidoRanya]

Hey @addala, 

Thanks for reaching out about this. 

Do you have the last version of the App? If not can you please make sure to update it?

Can you also try to access Data Bytes on the ''More'' section of the App? 

Let us know how it goes!