Double Charged after using the Fido App

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I'm a Participant Level 2 aznpoo
I'm a Participant Level 2

Double Charged after using the Fido App

Morning,

 

I used the Fido App on Aug 14 for a transaction of 150$. Contacted fido, and they said they only received 150$ but it clearly states on my bank statement that it was charged twice until 2 separate transaction that I did not authorized. Contacted Fido, they told me to contact my bank...the bank told me to contact fido. How do I get my 150$ back?

Accepted Solution

Re: Double Charged after using the Fido App

This is due to a processing error. Fido has since returned my money, but I will most likely switch to a different carrier to prevent this from happening again

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Re: Double Charged after using the Fido App

Hi @aznpoo,

 

Rest assured that this is certainly not the experience we want for our customers to have to go back and forth. 

 

To ensure we get to the bottom of this for you, could you clarify if you received a confirmation message when you processed the payment through the app? 

 

Also, can you see on your Fido account a negative balance of 150? That would mean we did receive the payment and we could issue a refund. Since you mention that you made the payment on August 14th, it's possible that we haven't received the 2 payments yet since it can take up to 5 business days when you use online banking to pay for your invoice. 

 

Let the Community know! In case you need immediate assistance, you can reach out on Social Media



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I'm a Participant Level 2 aznpoo
I'm a Participant Level 2

Re: Double Charged after using the Fido App

Hello FidoFrancois,

 

I only made 1 payment however it was taken from my bank account twice but I was only credited for one of the payment. I have called the bank and they said this is a fido problem and when I called fido, they said this is a banking issue. 

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Re: Double Charged after using the Fido App

@aznpoo

 

Let's take a look at your account together to see what happened.

 

I'm sending you a PM now. Talk to you soon.



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I'm a Participant Level 2 aznpoo
I'm a Participant Level 2
Solution

Re: Double Charged after using the Fido App

This is due to a processing error. Fido has since returned my money, but I will most likely switch to a different carrier to prevent this from happening again

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Re: Double Charged after using the Fido App

I've replied to your PM!  



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