I am trying to use the 5 hours of extra data since last month, and it doesn't seem to be working! The Fido App is up to date, the phones OS is up to date as well. When I select the Extra Data I see error messages at different places. The messages are either "something went wrong" or "no connection" when I clearly am connected to the Fido network.
Solved! Go to Solution.
Are you logged in to your account on the app when you're trying to access Data Bytes? If you are, you would need to log off to see the option.
You would also need to make sure to log in with your phone number. If the phone number authentication isn't set up when logged in with your username and password, you can set it up by following these steps on the app:
If that doesn't solve it, please reach out to us so we can take a closer look.
thank you for the response. I do see the option of data bytes, I just can't use it because of the error messages that I showed in the original post.
yes, I am logged in when I'm trying to access the bytes, I also tried logging out and in again. It also didn't help.
once again, the issue is not that I can't see the option itself, it's that when I try to use the bytes - I see error messages and it doesn't work.