Phones and Devices

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OS Upgrade Schedule

OS Upgrade Schedule

*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...

Device Tutorials on Fido.ca

Device Tutorials on Fido.ca

Hey @Community, Have you recently upgraded your device or simply want to learn more about all...

Fido Payment Program® FAQs

Fido Payment Program® FAQs

Before we go over all the questions you may have, here's what your invoice will...

Knowledge Base Articles

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Fido’s APN & MMS Settings

Hey Community, Is your device compatible with the Fido network? Yes? Awesome. Now all you need are the right settings in your device. For the curious, these settings are necessary to access the web and send picture and video messages. If you’r...

Things to know after ordering a device

Hey everyone, This post should answer any pressing questions you may have if you’ve just ordered a new device. We’ll go over applicable fees, the satisfaction guarantee and the delivery process (including how to track that shiny new device of your...

How to reserve a device

Hey Community, Looking to reserve a device? Here’s everything you need to know How to reserve if you’re an existing customer: Log in to My Account on fido.ca.Click on View Usage & Manage, next to the desired phone number. In the My Device sect...

Device unlocking policy explained

Hey Community! As of December 1, 2017, all devices sold by Fido will be sold unlocked or be unlocked at no charge upon request, without any waiting period. Note: If you have a Pixel or Nexus device, you can stop reading here; it’s already unlo...