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Knowledge Base Articles

Things to know after ordering a device

Hey everyone,   This post should answer any pressing questions you may have if you’ve just ordered a new device. We’ll go over applicable fees, the satisfaction guarantee and the delivery process (including how to track that shiny new device of your...

FidoStephen by Community Manager

How to reserve a device

Hey Community,   Looking to reserve a device? Here’s everything you need to know   How to reserve if you’re an existing customer:   Log in to My Account on on View Usage & Manage, next to the desired phone number. In the My Device sect...

Device unlocking policy explained

  Hey Community!   As of December 1, 2017, all devices sold by Fido will be sold unlocked or be unlocked at no charge upon request, without any waiting period.   Note: If you have a Pixel or Nexus device, you can stop reading here; it’s already unlo...