Hey Community!
As of December 1, 2017, all devices sold by Fido will be sold unlocked or be unlocked at no charge upon request, without any waiting period.
Note: If you have a Pixel or Nexus device, you can stop reading here; it’s already unlocked.
Device requirements
The device must have been bought from Fido.
A few things to take note of:
- When attempting too many times to unlock a device it may become permanently locked, if so it would have to be returned to the manufacturer for repair.
- If the device is serviced under warranty, it will likely be returned locked. If the device is repaired / exchanged for the same model, we’ll unlock it again free of charge.
- Limit of one request per month per phone number.
Click here to find out how to unlock your device.
Don’t hesitate to search the Community if you have any questions!
