Things to know after ordering a device

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Hey everyone,

This post should answer any pressing questions you may have if you’ve just ordered a new device. We’ll go over applicable fees, the satisfaction guarantee and the delivery process (including how to track that shiny new device of yours 😀 ).

•  A Setup Service Fee may apply.
• You have a Satisfaction Guarantee on the device and it starts on the day your device is shipped.
• You can find information on Device Protection here if you’ve subscribed to it.

Delivery Delay

• Montreal, Toronto and Vancouver: the delivery can take 1 or 2 days.
• Other cities: the delivery can take up to 4 days.

Tracking your order

• You’ll get a few emails from us:
  • When your order is placed.
  • When your order is shipped, which includes the tracking number for you to track the order.

Phone ordered with The Fido Payment Program – click here for all of the FAQs

Tablet ordered with Easy Pay

• The down payment associated with your tablet will be charged to your credit card or invoice.
• Reducing your Easy Pay balance will help reduce your monthly fees, but will not reduce the Easy Pay term of 24 months.
• You can pay off or reduce your Easy Pay balance at any time by contacting customer service.
• The cost of borrowing is $0.00 (0% interest and Annual Percentage Rate (APR)).
• If you cancel your Easy Pay Access plan or no longer have a postpaid number on your account, the outstanding Easy Pay balance will be charged back on your next invoice.
• You can check your Easy Pay balance anytime in the My Account section on fido.ca.
• Your Easy Pay Balance includes your tablet cost and the taxes for your tablet.
• If you would like to review a copy of our standard form Device Financing Agreement prior to entering into this agreement, please go to fido.ca/terms.

Still have questions? Feel free to search or ask the Community!