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Community Manager
Community Manager

Hey Community,


Looking to reserve a device? Here’s everything you need to know


How to reserve if you’re an existing customer:


  1. Log in to My Account on
  2. Click on View Usage & Manage, next to the desired phone number. 
  3. In the My Device section, select Reserve a new Device.
  4. Confirm the phone number for the reservation.
  5. Choose a Phone Model from the drop-down.
    • Only phones that can be reserved will appear.
  1. Review the account information next to your selection.
  2. Select a store for pick-up.
  3. Review the reservation details and check the box to accept the Terms and Conditions.
  4. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer:


  1. Click here and create an account.
  2. Complete your reservation by selecting your phone and pick-up location, and proceed with the prompts. 


Online Statuses


Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled


View Status of Phone in Fido Reservation System


Existing Customer:

  1. Go to
  2. Log in to My Account, select Phone Reservation.
  3. Go to My Device at the bottom of the page.
  4. Click Device Reservation.
  5. View status.

New Customer:

  1. Go to
  2. Log in using your email address and password.
  3. Select View Reservation.


Keeping you up posted along the way


You’ll receive the following confirmations:

    • An email after completing the reservation
    • Weekly status emails confirming you number in line on the waiting list
    • An email when the device has been shipped to the store. (Includes a delivery tracking number)
    • Phone call from a store representative when the device is ready for pick-up
    • The phone will be held for three days after you receive the call


Things to know


  • Reserving a phone does not guarantee you will get the price, nor any promotions available at the time of reservation. You will pay for the phone and get the offers available at the time of pick-up in store.
  • We charge a $40 reservation fee at the time of the reservation.
    • We automatically refund the fee once we ship the phone to the store or if you cancel your reservation.
    • The refund will appear on the following invoice (or the following credit card statement for new customers).
  • You will get email updates with the status of reservation and your place in line. You can also track your order online directly through the reservation system.
  • Your order may show In Progress for a few days before we start the shipping process.
  • You will get a call from the store when your order is ready for pick-up.
  • Only the account holder or an authorized contact level 1, with a government picture ID, can pick up a reserved phone.


Existing Customers


  • To reserve, you have to log in as the account holder on
  • Your account must be in good standing. If it’s restricted for any reason, the Phone Reservation button won’t work.
  • You can reserve a maximum of 1 phone of a given brand per active Fido line regardless of the colour or memory size. (e.g. only one iPhone, plus one Samsung, plus only one Blackberry, etc.).


New Customers


  • You’ll have to activate a new line when you pick up your phone. We’ll have to complete a credit check during the activation process.
  • Make sure to bring your reservation number, so you can get the device you reserved.
  • You can reserve a maximum of 2 devices, but only 1 per brand regardless of the colour or memory size (e.g. only one iPhone, plus one Samsung, plus only one Blackberry, etc.).

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit! We wrote about how the FidoTRADE™ program had a makeover a little while back. Check it out!


To find the answers to all your other questions, click here.


Enjoy your new phone!