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sms delayed on Google Pixel 6 pro

Takume
I'm a Participant Level 1
I'm a Participant Level 1

Dear Support,

 

I experienced some sms delayed for certain banks, CRA services for authentication. Not delay for all sms from various sources but it seems quite random. Usually some banks, government services affected. The sms can be delayed for 10 - 30 mins delivered to me.

 

This is really inconvenient and frustrated that I couldn't authenticate within the time period. Can you advise any resolution on this ??? Is this some network or my mobile number setting from your end that will fix this ?

 

Currently i am using Google Pixel 6 Pro - esim

1 REPLY 1

Hello @Takume , sorry to hear that you're having trouble with your sms. Other than the usual troubleshooting like restarting your phone, resetting the network, I suggest that you contact Fido support through one of the methods Here to have technical support look into it. I hope you get it fixed quickly, I'm pretty confident in the skills of tech support. All the best