I am sorry if no one answered your post until now.
Are you able to browse the Internet using your phone's browser?
If not, here is some troubleshooting I can offer you:
- Is your internet blocked in your account? If you are unsure, you may ask a customer service representative.
- Have you tried resetting your phone's settings (no data would be lost)?
- If you do not have a Fido phone, did you make sure that you have the proper settings within your phone? They are:
If those steps did not resolve your issue and you still cannot connect to the browser or if you already have access to the browser fully but have issues with the download, I would invite you to call our technical support team.
Please note that we offer limited support for non-certified grey market phone and that if the proper settings are within your phone, you would need to contact your manufacturer for more assistance.
I hope this helps!