iphone x not shipped

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I'm a Participant Level 2
I'm a Participant Level 2

iphone x not shipped

I upgraded my phone for a Iphone X on the 24th of November and i was supposed to receive a follow up email with a tracking number once shipped and i haven’t receive any new yet. 

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Moderator (inactive)
Moderator (inactive)

Re: iphone x not shipped

Hey @Danik123,

 

Welcome to the Community!

 

That is odd, how did you place the order for the iPhone X? 

 

Did you get any confirmation by email regarding the upgrade?



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I'm a Participant Level 2
I'm a Participant Level 2

Re: iphone x not shipped

I place the order from the app and i received a email to tell me they were processing my upgrade. On my account my new plan and my new phone balance has been updated been i have not received anything since.

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Moderator
Moderator

Re: iphone x not shipped

Hey Danik123!

 

We'll have to take a look at your account to see what's up then. You can contact us here or we can send you a PM from the community and help you that way.

 

Let us know!



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I'm a Participant Level 2
I'm a Participant Level 2

Re: iphone x not shipped

If you could just PM me from the community that would be great. Thanks you. 

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Former Moderator
Former Moderator

Re: iphone x not shipped

Sure thing, you'll get a message in a bit. 

 

Chat soon! 

 



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