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I upgraded my phone for a Iphone X on the 24th of November and i was supposed to receive a follow up email with a tracking number once shipped and i haven’t receive any new yet.
Welcome to the Community!
That is odd, how did you place the order for the iPhone X?
Did you get any confirmation by email regarding the upgrade?
I place the order from the app and i received a email to tell me they were processing my upgrade. On my account my new plan and my new phone balance has been updated been i have not received anything since.
We'll have to take a look at your account to see what's up then. You can contact us here or we can send you a PM from the community and help you that way.
Let us know!
If you could just PM me from the community that would be great. Thanks you.
Sure thing, you'll get a message in a bit.