BRIGHTSTAR insurance is the worst service imaginable

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I'm a Participant Level 3
I'm a Participant Level 3

BRIGHTSTAR insurance is the worst service imaginable

Brightstar has so far sent me 4 replacement phones! The first two did not work. Touch screen issues. The third one was not compatible with my SIM card and the fourth is 16GB instead of the 64 GB that my original phone had! 

 

I am so tired and frustrated. I have been strugling to get a proper replacement phone for over a month. I have spent many hours talking to customer service and the managers, everytime I called them to tell them they sent me a faulty phone they made me go to a repair store first to see if they can fix it! FIX A PHONE THEY JUST SENT ME. Let that sink in. 

 

I am filing a consumer protection complaint and going to contact my journalist friend at the CBC. Don't know what else to do. 

 

 

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Moderator
Moderator

Re: BRIGHTSTAR insurance is the worst service imaginable

Hey Diana_K! Welcome to the community. Smiley

 

I'm sad to read about your experience with Brightstar. I can certainly understand your frustration having gone through all that!

 

We'd be happy to take a look at all this with you, if you like. If you're interested, let us know and we'll send you a PM. Smiley



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I'm a Participant Level 3
I'm a Participant Level 3

Re: BRIGHTSTAR insurance is the worst service imaginable

Yes please. I have now been charged for one of the phones even though I have sent them back! And, I need to replace the last phone you sent since it is 16GB and not the 64 GB I originally paid for!! I would love to talk to someone that can help me.

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Moderator
Moderator

Re: BRIGHTSTAR insurance is the worst service imaginable

Hey @Diana_K

 

I'll send you a PM.  Talk to you soon! Smiley



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I'm a Participant Level 3
I'm a Participant Level 3

Re: BRIGHTSTAR insurance is the worst service imaginable

HI,

 

I am still waiting for an email from you. 

 

Thank you

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Former Moderator
Former Moderator

Re: BRIGHTSTAR insurance is the worst service imaginable

Hi @Diana_K,

 

We sent you a PM here, on the community. 

 

Talk soon! 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: BRIGHTSTAR insurance is the worst service imaginable

So after 6 private messages answering your questions you tell me you spoke to brightstar and that "I should have no problem getting a phone that will work". 

 

I have my doubts since the last 4 out of 4 devices I was sent DID NOT WORK.

 

You are not helpfull at all and wasted my time. 

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I'm a Participant Level 2
I'm a Participant Level 2

Re: BRIGHTSTAR insurance is the worst service imaginable

had no issues with Brightstar-impeccable service and got my new iphone 8 in days -you need to relax and chill, lile Kool McKoll haha

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I'm a Participant Level 3
I'm a Participant Level 3

Re: BRIGHTSTAR insurance is the worst service imaginable

I'll trade you my 4 broken ones for your one working one. Then, I'll go chill and you can go mind your own business.

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