iphone x not shipped

[Danik123]

I upgraded my phone for a Iphone X on the 24th of November and i was supposed to receive a follow up email with a tracking number once shipped and i haven’t receive any new yet. 

[FidoThomas]

Hey @Danik123,

Welcome to the Community!

That is odd, how did you place the order for the iPhone X? 

Did you get any confirmation by email regarding the upgrade?

[Danik123]

I place the order from the app and i received a email to tell me they were processing my upgrade. On my account my new plan and my new phone balance has been updated been i have not received anything since.

[FidoPhilippe]

Hey Danik123!

We'll have to take a look at your account to see what's up then. You can contact us here or we can send you a PM from the community and help you that way.

Let us know!

[Danik123]

If you could just PM me from the community that would be great. Thanks you. 

[FidoPamela]

Sure thing, you'll get a message in a bit. 

Chat soon!