iPhone XR: no service

[tudatn]

Not sure what's happening. My iPhone XR (iOS 14.1) just has no signal.

- Swap the Fido SIM with a Public Mobile SIM and the phone shows full signal

- Tested the Fido SIM on another phone (iPhone 7) and it works perfectly

It means both phone and SIM are working on different devices but (Fido SIM + iPhone XR) is not working.

Can someone explain?

[FidoDaniela]

Hey there @tudatn, welcome to the community!

I have a few questions: 

-Is the SIM card compatible with your device?

-Have you turned airplane mode off and on?

-Have you tried resetting your network settings?

Let us know!

[tudatn · Accepted solution]

Thanks. I did all the resets and retests. The phone didn't work with another SIM. Fido just exchanged a new one and it works perfectly.