current device balance times out

[byebyedoggy]

Every time i try and select a phone from the store, then say replace my existing phone, it takes me to "current device balance" been trying to days to get something to come up on that screen, but nothing ever does. It just times out.

i havent ever got a phone from fido as i always have brought my own phone.

[FidoPhilippe]

Hey @byebyedoggy! I hope you're doing well.

For this problem, have you tried to clear your cache and cookies on your browser? Alternatively, you can try a different browser.

We can also assist you with that directly here or you can request a PM from the community.

[byebyedoggy]

actually yeah i tried every browser. IE, firefox, chrome... Times out on each one.

Over the phone line, I can never reach a real person at fido. I think becuase i have a pay as you go account and once the automated system realizes that it will only let me deal with machines.

always being treated like a third class citizen, they really hate us pay as you go'ers :(.... but i am used to that. i think the solution is just to go into a store really.

[FidoAnthonyZ]

Hello @byebyedoggy,

You definitely should be able to speak to someone even if you have our prepaid service. 

You can find all the methods to contact us here.