OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll...
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will look...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more of the f...
LTE suddenly not working on iPhone 8
My phone all of a sudden stopped connecting to the LTE network and will only work on 3G, sometimes not even that. I've tried turning my phone on and off, turning airplane mode on and off, turning data on and off. Not sure what to try next. Thanks!
Resolved! Are voice calls transmitted on both WCDMA and GSM?
Hi, I have recently purchased a device outside Canada and noticed that:The device has some compatible bands with Fido LTE and full compatibility for WCDMA (B2 and B5 for fido). However, the device's GSM bands do not include B5, which Fido uses. (Devi...
Cant receive incoming calls or messages
Hi there. I got a new phone and inserted the existing sim card and I cant receive incoming calls or text. The calls directly go to voicemail. However, I am able to call and send text using my new phone and existing sim card. Additionally, to cross ch...
Resolved! Android snartwatch shared number with fido android phones
Hi fido...to CEO/ MANAGMENT...THERE ARE MANY FIDO CUSTOMERS WHO WOLUD LIKE TO USE ANDROID SMARTWATCH WITH SHARE SAME PHONE NUMBER ...WHICH CURRENTLY FIDO DONT PROVIDES TO THEIR CUSTOMERS....HOPE FULLY FIDO TAKE THIS CUSTOMERS CONCERNS SERIOUSLY....BE...
Resolved! Order got cancelled due to service error?
Due to some kind of error my order wouldn’t go through from ordering online so I contact live chat they offered to place an order for me on May/14, they told me I’ll receive an email within 24 hours with steps to set up my account and provide a track...
