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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 206601 Views
  • 63 replies
  • 22 likes

Charged huge amount of account charges.

I have a phone number plan and registered an auto payment. however, the auto payment was invalid for an unknown reason,(the card was working properly, and can pay the register again ). I had to pay the fee and it happens again! I have some issues and...

kelvin123124 by • I'm a participant level 1
  • 520 Views
  • 1 replies
  • 0 likes

Resolved! Porting a Fido HomePhone to a FIDO cellular phone

I am attempting to port a phone number associated with Fido homephone service to a Fido cellular phone. The automated method requires that the number to be ported (the Fido Homephone) must respond to an SMS message within 90 minutes. Problem is that ...

Methree by • I'm a participant level 3
  • 1429 Views
  • 3 replies
  • 0 likes

I got order canceled

I ordered my phone last Black Friday with good deal (Samsung Galaxy S23 258GB with $8.33 monthly plan). After a week I got email they will back ordered.I was still waiting for 2 month and I got message today it was canceled due to it doesn't have it ...

Hanalee by • I'm a participant level 1
  • 565 Views
  • 1 replies
  • 0 likes

Order not placed, but credit card is charged

"It happened for the second time, first on January 23, 2024, and second on January 24, 2024. I submitted the order along with my payment card. Afterward, the website just kept loading, and only a white screen appeared. So, I refreshed the website. Wh...

noren by • I'm a participant level 1
  • 495 Views
  • 1 replies
  • 0 likes

Voicemail after change of plan

My plan was changed today.  The icon for voicemail on my iphone is now showing a plain red dot. How do I access voicemail messages or to check if there is any voicemail? My visual voicemail has been replaced under the new plan with "mini voicemail".

HM2019 by • I'm a participant level 1
  • 994 Views
  • 1 replies
  • 0 likes
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