OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Receiving phone call notifications when phone is off
If my phone is out of range or it is on airplane mode or it is switch off, after that when its on i never get message for the phone calls which i received during that time period. Like the calls which i have missed, how will i get to know about them....
Resolved! Activate new SIM card
I am trying to activate a new SIM card, and have spent over an hour in the phone with a Fido rep with no resolution. My phone was stolen and I have just received a replacement phone from brightstar/Fido device protection with a new SIM card The inst...
Registered phone on Samsung account is different from my actual phone
Just got a new S23 from Fido. When I logged into my Samsung account on this phone, I got an automatic email from Samsung thanking me for registering. The email contains the serial number and model number of the phone. When I googled the model number,...
Problem with trade-in
Hi. I got a new phone from Fido chat and explained to them that I have a phone that I want to trade in and they said OK and we also talked about the price and everything. I now got my new phone in the mail and activated my account and started using i...
