OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Charged huge amount of account charges.
I have a phone number plan and registered an auto payment. however, the auto payment was invalid for an unknown reason,(the card was working properly, and can pay the register again ). I had to pay the fee and it happens again! I have some issues and...
Resolved! Porting a Fido HomePhone to a FIDO cellular phone
I am attempting to port a phone number associated with Fido homephone service to a Fido cellular phone. The automated method requires that the number to be ported (the Fido Homephone) must respond to an SMS message within 90 minutes. Problem is that ...
I got order canceled
I ordered my phone last Black Friday with good deal (Samsung Galaxy S23 258GB with $8.33 monthly plan). After a week I got email they will back ordered.I was still waiting for 2 month and I got message today it was canceled due to it doesn't have it ...
Order not placed, but credit card is charged
"It happened for the second time, first on January 23, 2024, and second on January 24, 2024. I submitted the order along with my payment card. Afterward, the website just kept loading, and only a white screen appeared. So, I refreshed the website. Wh...
