OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Phone spontaneously switches to international roaming
I have an unlocked Samsung Note 5 from Sprint (US phone) that switches to international roaming when near the US border where I work. I have to leave roaming settings on all the time because I have no network connection when they are off, no matter w...
Resolved! Saving Pictures
Is there any way to get back pictures from a dead phone??
Resolved! How to unlock my device
Helo there, I would like to have my phone unlocked please. Thank you! Sheila
Resolved! Lost SIM Card and I'm overseas
I lost my SIM card and I can't find it anywhere. I'm located in Australia for 2-month business trip. Is there any chance fido can mail a new SIM Card? Or can I authorize a friend to go to a fido store and receives the SIM on my behalf? Thanks!
iPhone X screen issues
Hi! I recently purchased an iPhone X thru Fido, and I am experiencing a lot of issues with my screen! It gets very jittery when I touch it, changes screens on its own, and if I try to text, a multitude of letters all come up, and when I try to erase...
