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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 204335 Views
  • 63 replies
  • 22 likes

Resolved! Android P (9.0) update on Google Pixel 2

Android 9 was launched yesterday and my phone (Pixel 2 XL) hasn't received the update yet - does Fido have to get the update first and launch it OTA at their discretion or does Google launch it OTA directly to my phone? Owners of the same phone who a...

KaranJ by • I'm a participant level 2
  • 5612 Views
  • 6 replies
  • 0 likes

Resolved! Unable to Place Video Calling with My Samsung S8

Hey, I was promised voice over lte and video calling when i was switching to fido. I have never been able to place any video call. it disconnects right after i place the call and says "call ended". i have checked my setting and everything is enabled ...

JordanK by • I'm a participant level 2
  • 7932 Views
  • 9 replies
  • 0 likes

Resolved! Hardware Upgrade Confirmation Email

Good morning,   I ordered a new phone for an upgrade and have not recieved any confirmation email, nor can I find any sort of foot print that I even ordered said item. (which is beyond odd)   Is there a normal wait peroid or was my order lost in cybe...

Dvn by • I'm a participant level 2
  • 15310 Views
  • 18 replies
  • 1 likes
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