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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 191520 Views
  • 63 replies
  • 22 likes

Resolved! No LTE on unlocked Iphone 6

Just switched to Fido from Rogers. I've got an unlocked iPhone 6. I'm not able to access the LTE network. I'm always on 3G, note LTE in sight. In fact, I've never seen a glimpse of it since joining Fido.   Yes, I've looked at my network settings. Yes...

jtompky by I'm a participant level 3
  • 12232 Views
  • 6 replies
  • 0 likes

Resolved! Lg v30 security update

Just wondering if the June smr update has actually been released or if it's a mistake on the board. It was supposed to be released July 11, haven't had a notification and software check says up to date. 

Andyman by I'm a participant level 1
  • 1456 Views
  • 1 replies
  • 0 likes

Overcharging on plans again and again

My partner and I went to the States this May for ten days trip. So we bought one month travel pack from Fido for our cell phone April 24th. And It shows 40 dollars total on May's bill which we paid. Then We got a wrong bill in June that shows we have...

Graycool by I'm a participant level 1
  • 1187 Views
  • 1 replies
  • 0 likes

Resolved! Unlock request for LG Pad III 8.0

Hi, How do I go about in unlocking my LG Pad III 8.0? Live Chat CSR says that all tablets are unlocked but when I put in an overseas SIM, as I'm travelling at the moment, the tablet is asking for a SIM Network Unlock PIN with 10 attempts. I've tried ...

cc77 by I'm a participant level 2
  • 2532 Views
  • 2 replies
  • 0 likes