Phones and Devices

Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

Ordering a new phone

I am trying to order a new phone but I can't. When I get to the page where it says to choose my location It doesn't do anything. I Select the province and my city and nothing happens it just stays on the toronto map.

Online return question

Bought a phone, it didn't work properly and I didn't like it so Ive returned it and have the "hardware received confirmation" email. When I look at phones on the fido app it still says my "current phone" is the one I returned and not the previous one...

Fido no connection

We recently installed a metal roof on our house and use WiFi calling at home because we've lost our cellular connection. This only happens at home.The problem is when we leave home. The phone doesn't switch from wifi. The network shows Fido no connec...

Add 5 hours data

How do i add temporary data?

Resolved! Charged when the order didn't go thru

Hi, today I bought an iPhone 15 with a down payment, it was 600$ for the downpayment and at first it didn't go thru, the page was stuck loading and I just refreshed and when I looked at my pending credit card transactions, I saw that it was there, I ...

Fido

OS Upgrade Schedule

Device Tutorials on Fido.ca

Fido Payment Program® FAQs

Conversations

Resolved! Will my phone work on the Fido network?

Ordering a new phone

Online return question

Fido no connection

Add 5 hours data

Resolved! Charged when the order didn't go thru

Payment program promotion credit

Cannot reduce monthly plan only increase

From 3G to 4G

No customer service by phone? Cancel legacy 3G cha...

Question on Fido promotion