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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 188484 Views
  • 63 replies
  • 22 likes

Minor's Phone Usage Notification.

Dear Fido  I was surprised to receive a bill about my 12-year-old son's phone usage on the number (***********). It's disappointing that Fido didn't notify parents about this before. As a result, I'm considering changing my mobile service provider i...

seungmi2004 by • I'm a participant level 1
  • 183 Views
  • 1 replies
  • 0 likes

Resolved! Device upgrade, why I got new sim?

Hi, quick question. I just upgraded my device and as far as I see on my online account, I will retain the same phone number. However, with the new device Fido sent me a new simcard. What am I suppose to do with it. My old (nano sim) fits perfectly in...

vdigai by • I'm a participant level 1
  • 2253 Views
  • 3 replies
  • 0 likes

Black Friday order got cancelled

I was waiting the ready for pickup email but received a cancellation email instead. I placed an order to upgrade my phone and plan during the black Friday sales and choose to pick up in store. I did receive the confirmation email and the instructions...

Sunandmoon by • I'm a participant level 1
  • 540 Views
  • 3 replies
  • 0 likes

Resolved! Still being charged fully after account is cancelled

Hi, I have switched to Virgin on 25th Nov, 2023 for the black Friday deal. But I still received a bill as usual for December after that (Service period in the bill : From Nov 22 to Dec 21, 2023.) May I know why?And would you please kindly revise the ...

cwadeyin by • I'm a participant level 3
  • 502 Views
  • 3 replies
  • 0 likes
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