OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Phone on back order, was not informed when I did the update
I've been a Fido customer for over 12 years, I did a phone upgrade on nov 25 over 2 weeks ago, have not gotten any confirmation other the an email saying congrats on greeting a new phone. The customer service rep told me my phone would arrive in 2-5 ...
Resolved! Dialed ##002# and now my phone does not forward calls not picked up anymore
What should I do? I was just watching a simple and "harmless" youtube and followed the instructions!Indeed it worked! Now when calls that I receive are not picked up from me they don't go to the voicemail box anymore. Do you guys know how to fix this...
iPhone 13 pro status
I ordered an iPhone 13 pro (silver, 512gb) on November 1, 2021, and was told at the time the wait would be 3-4 weeks. It's been 5 weeks now, what is the status update of my order and when can I expect my new phone?Also, why was this additional delay ...
Resolved! Bought wrong phone!
3 days before my son's wedding I bought a Samsung Galaxy A32 phone. I didn't have time to look & see what I was getting. A week after the wedding were the Jewish high holidays & I still didn't have time to look. Before i knew it 3 months has passed w...
Missing promotional credit
I ordered an iPhone 13 from Fido on Black Friday. It was supposed to be $30/month (47.3 - 17.3/month bill credit). However, on my service agreement, the credit was not listed. I contacted Fido through twitter and phone calls and was assured that the ...
