I have upgraded my phone on Aug 26 and was given an ETA of 2-3 weeks at that time. I called 2 times and used the chat 2-3 times as well to get updates when going past the 3 weeks mark.
I was excited to use the camera functions of the phone on my trip last week, and couldn't because of these extreme, unreasonable delays.
It has been a total of 38 days that have passed since my order. I feel that this is very unprofessional, and I could have ordered from the Samsung Store Site and received my item earlier had I ordered from them in the first place. In addition, it's frustrating that I must continue to keep in touch about my purchase, and I have to use what little time I have to call, chat and now post on the board. It is not fair, especially when I have full-time school and full-time work, and I commute 2 hours a day. It's so frustrating that I am not getting the service I want! My time is precious too, and I continuously use it because I am not getting any answers about my purchase. In fact, I get more communication from a 2 dollar AliExpress order than a 1400+ purchase in Canada. Is that not funny?
On Monday, October 4th, a service rep said it would get shipped in 2-3 business days since it shows it's available in the warehouse on their end. It seems everyone needs to get their story straight at Fido regarding the availability of your products
I got the refund
I am STILL getting charged for the upgrade (the 530.10 (including tax) downpayment is there in my bill)
I am in a situation where I contacted twice via chat, made two cases, called in, and tried 4 private messages!! What is wrong with Fido's billing error handling? If there is an issue, a clear cancellation of a hardware upgrade, why does it need to take over 10 representatives to "look into it" and not do anything ?? It should be addressed in real-time... I even received late fees because it's taking a ridiculous amount of time to handle it
I've lost literally more than 4 precious hours on the billing error situation, and hours on calling you about the hardware upgrade ETA... why is my time being continuously wasted?!?!
I want the billing error addressed ASAP! Late fees are already there... and if this affects my credit... you will ruin my quality of life when making future purchases.