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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 187982 Views
  • 63 replies
  • 22 likes

Resolved! Malfunctioning phone

On November 17, 2020 I purchased an LG Velvet Phone through a plan with FIDO. Since this time, my experience with this LG phone has been an absolute nightmare. Added to my grief has been LG and FIDOs outright negligence with providing the proper cust...

scottpc by • I'm a participant level 1
  • 837 Views
  • 2 replies
  • 0 likes

Resolved! Phones that are easier to use

Hello, I am 62yrs old & looking 2 getting a new phone something that's easier 2 use, l live where there is no WiFi (so mobile data 4 me, believe me there r still places like that around)any suggestions. Tina    

Resolved! Cannot access 5G on Fido network

I upgraded to the Samsung A52 5g but my phone only shows LTE. No 5G. Do I need a new SIM card which I never got when upgraded for 5G to work? I know someone on Bell, their phone says 5G. 

Zehlek1 by • I'm a contributor level 1
  • 1578 Views
  • 1 replies
  • 1 likes

Resolved! New phone not billed on account

I just got a new phone as part of the $0 down Fido Payment Program, though it is not showing on my account as part of my bill all I see is my phone plan? Does it take time to show up on my account?

KayleighWard by • I'm a participant level 3
  • 812 Views
  • 1 replies
  • 0 likes
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