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Sim card won't transfer/update

AhoyThereKitten
I'm a Participant Level 1
I'm a Participant Level 1

Just got my new phone (Pixel 6A) + Sim card, but the online transfer process isn't working. I enter the old/new numbers but everytime it says it's the "Incorrect SIM"/ "not the SIM number associated to your phone number." I've checked the numbers on both to make sure I am putting in the correct one. Not sure what else to do? It's really frustrating me.

1 REPLY 1

FidoVan
Moderator
Moderator

Hi there @AhoyThereKitten and welcome to the Community!

 

Have you tried using your old/current SIM card in your new device see if that would work? The new one you received can be kept as a back up.

 

If you still need assistance with swapping your SIM cards, please reach us out in private on our social media platforms here.

 

In the meantime, here's a link that might help you:

- https://www.fido.ca/support/mobility/switching-phones-and-sim-cards

- https://forums.fido.ca/t5/Phones-and-Devices/How-to-update-your-SIM-card/ta-p/145229