Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

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Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

Hi there - I have an S7 Edge I got from Costco that has locked itself to my Fido SIM when I installed it (meaning it reset the phone and put the FIDO apps on it), but there is no option in Phone > Settings to turn on Wifi calling. Can someone please tell me how to get this to work this is Marshmallow 6.01. 

I do have a plan that Fido says is eligible for Wifi but without a phone 'option' to turn it on I am not getting it !

 

 

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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

Hi there @swiftycanada

 

Since the phone is unlocked, we can't guarantee on our end that the function will work with your handset. 

 

That said, starting today August 11:

Wi-Fi Calling is available on the Samsung Galaxy S7 and Samsung Galaxy S7 Edge!

 

To check whether your phone has it or not, you'll need to verify your handset's Settings menu. 

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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

@swiftycanada From what I know Rogers/Fido did not enable WiFi calling on the S7 Edge as yet.

 

These are the only phones that has WiFi calling support.

  • iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus or SE with iOS9 (or later) installed
  • LG G4 with Android software version 6.0 (or later) installed


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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

Hi there @swiftycanada

 

Since the phone is unlocked, we can't guarantee on our end that the function will work with your handset. 

 

That said, starting today August 11:

Wi-Fi Calling is available on the Samsung Galaxy S7 and Samsung Galaxy S7 Edge!

 

To check whether your phone has it or not, you'll need to verify your handset's Settings menu. 



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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

Here is steps for how to enable Wi-Fi calling on LG device.  

More info can be found here: 

http://www.fido.ca/consumer/content/wifi-calling  

 

 

    1. Select the phone on your phone’s main screen.

 

    1. Select the more in the top-right corner.

 

    1. Select “Call settings”.
      call settings

 

    1. If you’re already registered for Wi-Fi Calling, move the Wi-Fi Calling toggle switch to the ON position, and you’re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.
      Wi-Fi calling Enabled

      Or, if it’s your first time enabling Wi-Fi Calling, click on Wi-Fi Calling. This will bring you to the Wi-Fi Calling page, where you can follow the remaining steps:
      Wi-Fi Calling

 

    1. Click on the link to register for Wi-Fi Calling.

 

    1. Enter your phone number and select “Get Verification Code”. You’ll then receive a text message with your verification code.

 

    1. Enter your verification code and press “Submit”.

 

    1. Accept the Terms and Conditions.

 

    1. Enter your emergency address and press “Continue”.

 

    1. The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post’s version). Once your address is verified, you’ll receive a text message confirming that your registration is complete.

 

  1. Go back to “Call settings” and then toggle the Wi-Fi Calling switch to the ON position, and you’re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.


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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

 


@FidoCatherine wrote:

Hi there @swiftycanada

 

Since the phone is unlocked, we can't guarantee on our end that the function will work with your handset. 

 

That said, starting today August 11:

Wi-Fi Calling is available on the Samsung Galaxy S7 and Samsung Galaxy S7 Edge!

 

To check whether your phone has it or not, you'll need to verify your handset's Settings menu. 



This is good news so how do I update my phone so it gets the service that is now available from you to enable me to get the WIFI calling menu in Call Settings. The person who later posted the link to the LG wifi calling - this is a Samsung phone and not LG so that doesnt help thanks,

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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

You will most likely get an update to your phone which will enable the WiFi calling option.


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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

Hey @swiftycanada

 

As KAPABLE-K, mentioned if you're using the most recent updates you would usually have access to the feature. You can take a closer look at the instructions on how to set this up for android devices right here. Smiley 

 

 



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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

Hey @FidoPierre - thanks for the reply and for the link which is rather useless to me because as I mentioned in my first post I dont have WIFI Calling as an option under Phone > Settings.

 

So, as you work for Fido, could you please tell me how I request that you push this service to my phone and enable the menu or operating system (Marshmallow 6.0.1) to have the correct 'button' to turn it on. Or is this something that you just expect to happen in the future when you push an android update for instance.

 

Please let me know would you as we are just going around in circles here.

 

Roy

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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

Hey @swiftycanada

 

In this case it is possible that the feature is not available due to the fact that it was not purchased directly from Fido. At this time we are only able to guarantee this function in Fido devices with the most recent upates. 

 

I hope this helps clarify. Smiley 



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Re: Wifi Calling on S7 Edge - Bought from Costco - Not a FIDO Phone

Hi @FidoPierre 

 

I appreciate what you say but that this is seems to be the usual "operator answer" that "we won't help you unless you get the phone from us".   I am not sure if you are aware but the phones that the carriers use in Canada in the Samsung line (at least) are all the same, they are programmed by Samsung to reset when the first SIM card is entered in (even if you have set it up with without being on a network), and then lock to that provider.  This is different to unlocked manufacturers' phones or 'user unlocked'.

So, my phone from Costco is now identical to a phone from Fido as it has the Fido apps loaded on it and it is locked to Fido. If I had bought a Fido phone it would have locked to Fido in the same way.

 

Since I seem to be at an impasse with Fido (as you are a representative) I will need to take a different tack.

 

Since this is now locked to Fido, the level of the Android build is now determined by Fido (and I do NOT have  an Android version with the Wifi Calling options that I can select) so I am headed into a Fido store to see whether anyone has a working S7 Edge or S7 to compare the version of Android builds.

 

Fido's attitude in this respect of saying "sorry, not our fault" was the same when I used an unlocked Blackberry from Rogers which worked perfectly (and is still working on another line) after you guys sorted out your service books on my account after I was told repeatedly that I had a phone that wasnt supported even though you sold an identical model.

 

Pierre, you could so something for me please.

 

Can you (or anyone else watching this thread) please post me a screen shot of the Software Version screen for a Fido supplied S7 or S7 Edge. This will tell me what version Android build you are supplying and support Wifi Calling on.

 

Thanks in advance

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