Voiemail to Text not working at Google PIXEL 2 XL

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I'm a Participant Level 2 PERRYYANG
I'm a Participant Level 2

Voiemail to Text not working at Google PIXEL 2 XL

my phone did not recived voicemail to text nor voice file since I change phone number.

I hold too long with tech support which I do not have time.

please help me fix.

 

Accepted Solution

Re: Voiemail to Text not working at Google PIXEL 2 XL

FYI... Pamela did a reset on my Voicemail and that fixed the issue. Thanks everyone for the help!!

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Re: Voiemail to Text not working at Google PIXEL 2 XL

Hey PERRYYANG!

 

Welcome to the Community!

 

Were you able to get this sorted out with tech support?

 

Is your voicemail otherwise functioning correctly? Are you able to send SMS/MMS to yourself?

 

Let us know! 

 

 



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Former Moderator FidoMegan
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Re: Voiemail to Text not working at Google PIXEL 2 XL

Hey @PERRYYANG

 

We're you able to get this sorted out? Let us know Smiley



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I'm a Participant Level 2 PERRYYANG
I'm a Participant Level 2

Re: Voiemail to Text not working at Google PIXEL 2 XL

Fido support told Me voice to text only work at iOS. I'd that true?

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Re: Voiemail to Text not working at Google PIXEL 2 XL

Hey @PERRYYANG,

 

The Voicemail to Text service should work with an Android device as well.

 

Would you be able to let us know if you're able to listen to your voice messages though?

 

Also, are you able to receive SMS/MMS otherwise?



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I'm a Participant Level 2 PERRYYANG
I'm a Participant Level 2

Re: Voiemail to Text not working at Google PIXEL 2 XL

YES i am able to send/received MMS/SMS message. but voice message show show: 18: Voice Msg Notice 1 (0 urg).

 

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MVP
MVP

Re: Voiemail to Text not working at Google PIXEL 2 XL

Hello PERRYYANG,

 

  Welcome to the community!

 

  The new plans come with regular voicemail (includes up to 3 messages, each 3 minutes in length that can be saved up to 3 days). With regular voicemail, you get notified of your messages by text messages like the one you note.

 

  The Voicemail to Text feature is an add-on Premium Voicemail. You can add the feature as a standalone feature or as a part of the Value Pack (see here).

 

**edit** There is a Visual Voicemail for iPhone only as well, but the Voicemail to Text is available for other phones**

 

Hope this helps :Smiley:

 

Cheers



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Re: Voiemail to Text not working at Google PIXEL 2 XL

Thans for clarifying @PERRYYANG 

 

I'll send you a PM so we can look into this Smiley 



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I'm a Contributor Level 1 Coop
I'm a Contributor Level 1

Re: Voiemail to Text not working at Google PIXEL 2 XL

Hi, did this ever get sorted out, I have the same issue with my Pixel. I do have the value pack and am using the default text app.

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Re: Voiemail to Text not working at Google PIXEL 2 XL

Hey @Coop

 

Got some questions for you Smiley 

 

1. Do you have access to your Voicemail when dialing "1" ?

2. Is it fully Set Up?

3. You do have the latest OS on your device?

 

Let us know !



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I'm a Contributor Level 1 Coop
I'm a Contributor Level 1

Re: Voiemail to Text not working at Google PIXEL 2 XL

Hey Charles,

Yes, everything seems to be set up correctly and working on that end, I even updated the VMR #  to +14168216549. Shouldn't the text be on Fido's end though?  

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Re: Voiemail to Text not working at Google PIXEL 2 XL

Thanks for the info!

 

As for the texts, it's part of the Voicemail feature so its mostly generated by it in the process.

 

Just to confirm, this was working with your previous device? It only stopped when you switched to your Pixel 2 XL?

 

Would you be able to to test it out with your SIM in another device?



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I'm a Contributor Level 1 Coop
I'm a Contributor Level 1

Re: Voiemail to Text not working at Google PIXEL 2 XL

 @FidoCharles, a little back story, I've been running with a 10yr old gradfathered plan from the iphone 3g's I had and recently updated my plan last month that included the new to me text feature. My wife has a Pixel 2 through Rogers and her voicemail to text isn't working as well so I'm not sure if this will help. Maybe there's something wrong with my sim card? 

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Former Moderator FidoGabrielle
Former Moderator

Re: Voiemail to Text not working at Google PIXEL 2 XL

I'm sending you a PM to see if we can get to the bottom of this. Smiley



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I'm a Contributor Level 1 Coop
I'm a Contributor Level 1
Solution

Re: Voiemail to Text not working at Google PIXEL 2 XL

FYI... Pamela did a reset on my Voicemail and that fixed the issue. Thanks everyone for the help!!

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